Site Security Information

Safe & Secure

InternationalRail.com is powered by our proprietary booking engine Railkey. Your personal and account information is secure on this site and you can check the validity of our security certificate issued by Thwate by clicking on the Thawte seal once you have entered our shopping basket.

We employ the latest 128-bit encryption SSL technology in all parts of our site that require any personal information.

When completing your booking, please be sure to provide your exact billing address and telephone number.

Incorrect information may cause a delay in processing your order.

We reserve the right to request additional identification by e-mail or telephone.

Where you are collecting your ticket(s) at a station, you will need to ensure that you have the credit card that was used to make the purchase and your passport for verification purposes.

If you have any questions or concerns, please contact us.

Close this window

Refer a friend

Enter your name & your friends email address below:

Close this window

Terms & Conditions

Essential Information about Australia Flexi Passes

  • All Pass rates are shown in price per person
  • All Pass rates are valid for the purchase date shown.
  • All Passes are for travel in Economy Seats / Red Kangaroo Daynighter Seats and are valid for 6 months
  • National passes are only available to international visitors and should be purchased before arrival into Australia.
  • Payment for all passes can be made and a voucher will be issued for passes not held - this should be exchanged at a major rail station in the relevant state within Australia.
  • Upgrading is permitted (additional surcharges apply)
  • A travel day is a period of 24 hours or less, from the scheduled departure time of a service, eg. An overnight trip 2100/0900 is recorded as one day.
  • Great Southern Railway have a NO SHOW fee if you book a sector and do not travel on the day without previously advising Great Southern Railway
  • All rates listed are subject to change without notice
  • Pre booking as early as possible is recommended to ensure that maximum value is obtained from the Pass - many trains are extremely popular all year round or seasonally. Great Southern Railway requires pre booking for all trains at least 24 hours prior to travel.
  • Full travel conditions are detailed on each pass.

Refunds and Ticket/Pass Changes

There is no refund on partially used, lost or stolen Passes. We strongly recommend that your travel insurance protects you against loss or theft of your rail pass

If the Pass is returned for cancellation or alteration before the first date of travel listed on the Pass, then we have a standard 15% cancellation/alteration fee in addition to an administrative charge per ticket, in all cases. Cancellations and alterations can only be made when we receive the pass/ticket prior to the first date of travel.

Duplicate or replacement passes/tickets cannot be issued under any conditions.